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Home Support


Home Support

Posted By tresc

In the age of technology, for many of us, our lives are intertwined with the devices we use.  When things go wrong, it can be extremely frustrating and difficult to deal with.  Tech Rescue specializes in helping our clients overcome crashes and data loss, but more importantly, we help prevent it.

When things are going good, it’s easy to become complacent, but you have to ask yourself how you would feel if you lost ten years of priceless family photos?  It can and does happen.

We offer a range of services for home users, similar to the services we offer business users.  For many home users, they also have a small business they support using a Windows computer.  We can help make sure you get to focus on the business you want to do and prevent headaches from turning your productive time into frustration.

Our home services include:

  • Zero Mark-Up Purchasing – A lot of people know what they want to accomplish but aren’t sure what they need to get it done.  We help with this buy providing guidance.  We help you buy the right equipment and software, and we always help you find the best buy for the lowest price and we never mark up your purchases.
  • Software Installation & Training – Tell us what you want to accomplish and we’ll help you get there.  Whether you need to edit photos or video, want to set up a blog, need to handle small business or personal finance, we can help.  We’ll help you choose the right software, install it for you and show you how to use it.
  • Antivirus – Antivirus protection is more important now than ever before.  With the advent and prevalence of ransomware, home users are more vulnerable than ever to losing photos, financial information and records.  The truth is, protecting your invaluable records and photos really isn’t that difficult.  We provide professional guidance which allows you to work safely and securely without worry.  There are plenty of free virus protection programs, and some are better than others.  The steps required to give you a very high level of protection are fairly straight-forward.  We help you come up with a strategy that protects you and gives you peace of mind.
  • Backups – This is where a lot of home users wind up getting in trouble.  We use our phones to take photos, priceless photos of loved ones and over the years, the average home user winds up storing thousands of photos.  Many home users and home business users manage the finances on home PC’s.  Even the safest home computer setup can be compromised and in the case of a ransomware infection, you’re vulnerable to losing everything.  That means every photo you have stored, and financial and other records stored on the machine.  Ransomware encrypts your hard drive and locks you out of the machine, preventing you from accessing or backing up your data to another device once the infection occurs.  It’s vitally important that every home user has backups of important files to prevent loss when something like this happens.  Ransomware authors ask for money, and say they will give you a password, which will unlock your information, and you’re faced with a ticking clock.  The problem is that even if you pay the ransom, there’s no guarantee you’ll successfully recover your files.  The only way to be truly safe is to have multiple backups, which copy your files to another device that’s inaccessible to the virus.  We recommend that our clients use multiple backups, both on and offsite.   We recommend “set it and forget it” backups, which copy your files automatically to a backup drive on a timer which is then turned off after the backup takes place.
  • Privacy Protection – There are many ways intruders can gain access to your personal and financial information.  Every web page you visit is recorded on the servers of your Internet Service Provider (ISP).  Even law abiding citizens like to protect their privacy, and we can help you achieve this by setting up a VPN.  A Virtual Private Network is a service that prevents the government and potential hackers from accessing your browsing history, and works transparently through your browser.
  • Upgrades, Installation & Migration – Most home users are really small business users, or at least do some financial management or banking using their home PC.  Microsoft frequently comes out with updates for Windows, and then there are the major upgrades like moving from Windows 7 or 8 to Windows 10.  We take the pressure off by helping you move your software and files to a new machine, or upgrading your old one.
  • Networking – A lot of home users have multiple personal computers and devices they use for diffe

Written by tresc

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